Shipping Policy

Cloudverge FZE operates from Sharjah Publishing City Free Zone, United Arab Emirates. This policy explains how delivery is arranged and confirmed for orders placed through this website.

1. Delivery coverage

Delivery coverage is confirmed for each order before it is accepted. If we are unable to deliver to your address, we will contact you by email and no charge will be applied.

2. Dispatch and delivery timing

Dispatch and delivery timing depend on the item ordered and the delivery address. Estimated timings are confirmed by email after your order is received. We do not publish guaranteed delivery windows for orders we have not yet confirmed.

3. Delivery charges

Any applicable delivery charge is shown to you and agreed before an order is confirmed. Product prices shown on the site do not include a delivery charge unless stated at checkout.

4. Order updates

We send order updates by email to the address supplied at checkout. Where tracking information is available for a shipment, it is sent to you by email.

5. Unsuccessful deliveries

If a delivery cannot be completed because the address is incorrect or nobody is available to receive the order, we will contact you by email to arrange a re-delivery or a refund. Any costs already incurred may be deducted from a refund in the case of an incorrect address.

6. Packaging

Orders are packed for transit in an outer carton with protective infill. Glass, ceramic and lamp components are wrapped individually. Where an item has retail packaging, it is shipped inside the outer carton rather than used as the shipping box, so the pack arrives in the condition shown on the product page.

7. Checking your delivery

Please check the outer carton and the items on receipt. If anything is damaged, incorrect or missing, contact us within 48 hours of delivery with your order reference and photographs of the item and the outer packaging so we can resolve it as a shipping issue rather than a change-of-mind return.

8. Address accuracy

UAE addresses do not use postcodes for delivery. Please give the building or villa name, street or community, area and emirate, together with a UAE mobile number that can be reached during the day. An incomplete address is the most common cause of a delayed delivery.

9. Changes to a delivery address

An address can be changed by email while the order is still with us. Once an order has been handed to a courier, an address change depends on the courier and cannot be guaranteed.

10. Delivery outside the UAE

Orders are accepted for delivery within the United Arab Emirates only.

11. Contact

For any delivery question, email sales@cloudvergefze.online quoting your order reference.