Privacy Policy

Cloudverge FZE ("Cloudverge") respects your privacy and is committed to protecting the personal data you share with us. This policy describes what data we collect, how we use it, and the rights you have over it.

1. Information we collect

• Account & order data: name, email address, phone number, shipping address, and order history.
• Payment data: processed directly by our PCI-compliant payment providers. We do not store your full card details on our servers.
• Website data: device, browser, IP address, and browsing activity, collected via cookies and similar technologies.
• Support data: messages you send us through email, chat, or our contact form.

2. How we use your information

• To process, ship, and support your orders.
• To send transactional emails such as order confirmations and shipping updates.
• To send marketing communications, only where you have opted in.
• To improve our website, catalogue, and customer experience.
• To comply with tax, accounting, and regulatory obligations in the UAE.

3. Sharing your information

We share your data only with trusted service providers who help us operate the store — including payment processors, courier partners, email service providers, and analytics providers. We do not sell your personal data to third parties.

4. Cookies

We use cookies to keep you signed in, remember your cart, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect site functionality.

5. Data retention

We retain personal data for as long as your account is active or as needed to fulfil the purposes described here. Order records are retained for the period required by UAE tax and commercial law.

6. Your rights

• Request a copy of the personal data we hold about you.
• Ask us to correct or delete your data.
• Opt out of marketing communications at any time.

To exercise these rights, email support@cloudvergeuae.com.

7. Security

Data is transmitted over encrypted TLS connections and stored on servers protected by industry-standard safeguards. No online service can be guaranteed 100% secure, but we take reasonable steps to protect your data.

8. Changes to this policy

We may update this policy from time to time. Material changes will be communicated on this page with an updated effective date.