Frequently asked questions

Add items to your cart and continue to checkout. Enter your contact and delivery details, review the order summary, and confirm. You will receive an email confirming that your order has been received.

The available payment options and the merchant details for the transaction are displayed before an order is confirmed. We do not store full payment card details on our own servers.

Cloudverge FZE is based in Sharjah Publishing City Free Zone and accepts orders for delivery within the United Arab Emirates. Coverage for your specific address is confirmed before the order is accepted.

Dispatch and delivery timing depend on the item and the delivery address, and are confirmed by email after your order is received. We do not publish guaranteed delivery windows.

Unused items in original condition can be returned within 30 days from delivery. Approved refunds are processed 5–7 business days after the return is received and inspected. Some items, such as opened personal care products, are not eligible — the full refund policy lists the exclusions.

Email sales@cloudvergefze.online with your question and, if it relates to an order, your order reference. Email is our primary support channel and we reply as soon as we can.

Yes. All prices on the site are shown in United Arab Emirates Dirhams (AED). Prices and applicable taxes are shown before payment.

Each product page lists the price, brand or manufacturer where supplied, origin where verified, materials, dimensions, weight, what is included in the box, and care or safety information where relevant.

We send order updates to the email address given at checkout. Where tracking information is available for a shipment, we email it to you.

The range is grouped into eight departments — home, kitchen, office, tech, travel, fitness, beauty and lifestyle — and you can filter by department, price band and availability in the shop. Each listing carries a written material and dimension record, a counted contents list and care notes, and a product only stays on the site while it can be supplied reliably.

Yes. Each product page states its maximum quantity per order and the cart enforces that limit, so an order above it cannot be submitted. If you need a larger quantity, email us with the product name and the quantity you need.

Every listing has a pack shot, a detail crop of the material and a scale image, all shot under the same warm light. Natural variation in glaze, grain and leather tone means your item will not be pixel-identical to the photograph.

No. We do not publish ratings, testimonials, countdown timers or crossed-out prices. Items in a collection are sold at their individual prices with no combined discount applied.

Vegetable-tanned leather darkens with handling and marks with use. Keep it out of prolonged water, let it dry naturally and away from direct heat if it does get wet, and avoid household polishes and solvent cleaners.

Email us with your order reference as soon as possible. If the order has not yet been handed to a courier we will amend or cancel it and refund to the original payment method. Once it has shipped, the refund policy applies instead.

Contact us within 48 hours of delivery with your order reference and photographs of the item and the outer packaging. We arrange a replacement or a full refund, and we cover the return cost in that case.

Email us with the product names, quantities and the delivery emirate. Bulk requests are quoted individually and confirmed in writing before any payment is taken; we do not publish trade pricing on the site.

Contact and delivery details are used to fulfil and support your order, and payment details are handled by the payment page rather than stored by us. The privacy policy sets out retention periods and how to request a copy or deletion of your data.